product support

Over 16 years of age, healthy and skilled swimmer

No. This product is micro-positive buoyancy. In the water off the hands will float to the surface in time.

Do not use it for more than 10 seconds in non-underwater environment in order to protect the motor life.

Ordinary charger: 3h Fast charger: 1.5h

Do not change the battery in the water,always change the battery in a dry environment and make sure the equipment and hands are dry.

The battery should be stored in a cool and ventilated place at 25±5℃, with an optimal humidity of 65±20%RH, and the power of about 30-60%.

Note: If the battery is stored for a long time, please check the battery power at least once every 3 months and charge the battery to 60%.

Free is a low-speed gear, and the speed can reach 1.0m/s; sport is a medium speed gear, and the speed can reach 1.5m/s

Turbo gear is high-speed gear, and the speed can reach 2.0m/s.

Yes,

When the battery power is less than two grids, the battery power icon on the display screen will flash continuously and quickly, and vibrate and remind 3 times when the battery power is less than two grids for the first time; When the battery power is less than one grid, the battery power icon on the display will flash continuously and quickly, and vibrate for 6 times when the battery power is lower than one grid for the first time.

The equipment won’t operate when safety lock mode is on.

About 3.5 hours to fully charge the 158wh battery.

Cannot. However, we have reserved a carrying interface for you. You can take pictures with GoPro and other sports cameras.

The machine and battery should be stored separately. Please follow the instruction below:1. Ensure the machine is stored in a well ventilated place with a temperature of 0-45℃ and a humidity of 65±20%; 2. Avoid direct sunlight; 3. Keep away from high temperature, fire and children touchable position; 5. Keep away from equipment that may generate strong magnetic fields; 6. To avoid the machine being rusted due to environment change, please take out the machine and operate 10min every month.

The weight of the machine body is 3400g, and the battery is 1100g. The standard battery is 158Wh. In accordance with ICAO and the relevant airport regulations, please contact the airline in advance for consultation. If you want to be more convenient, you can buy the 98Wh battery. Please take out the battery separately during security check and carry it with you. The battery can't be checked. Each person can carry up to two batteries on the plane (the faulty battery is not allowed to be carried if it leaks or breaks).

if propeller is wrapped around something, The motor will automatically stop due to overload protection.

Next steps, Please take out the battery, and open the front end cover. Take out the propeller to clean the windings. For details, please contact SUBLUE or authorized after-sales service center for support.

This may be caused by long term exposure to moisture. Clean the electrode with dry cloth and try to apply Vaseline on the battery contact. If the corrosion is serious, please contact SUBLUE or authorized after-sales service center for support.

Yes, it is normal. The battery is independently sealed. Navbow is contact sealing which is only to the battery contacts and the electrode copper. If there is water on battery and electrode, please dry it with a clean dry cloth to avoid electrode corrosion.

Yes. Please use it in safe waters with life-saving device. The users over 8 years old must be accompanied by a guardian.

MixPro uses Su blue latest motor technology, and further optimizes on hydrodynamics for the model. So MixPro has better energy efficiency and extended endurance.

There are 2 mount points.

1. One is in the front end of main body, universal for sports camera. It can mount floater and sports camera.

2. One is in the back of the floater, 1/4-20UNC. It can mount waterproof phone case and other matched devices.

For phone case holder,

1. Please use it together with the floater

2. Please tighten the nut with proper force to prevent damaging your phone case and phone.

There is a equipped phone safety leash. Please wear it to prevent from missing.

The WhiteShark MIX host and battery should be stored separately in the package, please follow the guidelines below:1.Please ensure the machine is stored in a cool and ventilated environment of 0℃-50℃(Batteryshould follow the battery storage conditions separately). 2.Avoid place in direct sunlight. 3. Avoid placing it in poor ventilation or humidity above 65%. 4.Keep away from heat, fire and children's touchable locations. 5.Keep away from equipment that may generate strong magnetic fields. 6.To prevent the machine from becoming moldy, take out it once a month and run it for about 10 seconds.

Because the MIX has a slightly positive buoyancy with floator, it is not recommended to bring the floator to diving deeply.

The White Shark Mix has undergone rigorous testing and the sound does not exceed 80dB. Improper maintenance or foreign matters in the propeller may cause noise.

There is no lighting equipment, you can use lighting accessories.

Yes, the machine and floater have mounting holes and screws for direct mounting.