If your Sublue product experiences any issue or malfuction, please contact us via WhatsApp or visit our office directly for inspection.

For online inquiries, please provide:

1. Product Model

2. Description of the issue

3. Photos or videos (if available)

Our team will perform an initial product inspection which can take 3-5 business days.

After checking, we will provide:

• cause of the issue

• repair/service recommendation

• estimated service duration

• estimated replacement/ repair cost (if applicable)

If the product is outside the warranty period, repair costs will apply.

All service and replacement costs follow the official SUBLUE service pricing.

Customers may decide whether to proceed with the repair after receiving the quotation.

Please note:

• Replacement parts and repair services do not include additional warranty coverage.

• Service time may vary depending on parts availability and product condition.